Privacy Policy
Effective Date: June 2, 2026
Last Updated: June 2, 2026
Nova Glow Studio, LLC (“Nova Glow,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, use our branded mobile application, create an account, purchase and use products or services, book classes or wellness services, interact with us on social media, communicate with us, or otherwise use our services.
This Privacy Policy applies to our website, branded mobile application, digital platforms, in-studio services, SMS communications, social media interactions, and other online or offline services operated by Nova Glow Studio
By accessing or using our Services as described herein, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information and other data from you in several ways, including but not limited to, when you: create an account; join a waitlist; purchase memberships, classes, wellness services, or retail products; book reformer Pilates classes, mat classes, sauna sessions, or events; subscribe to emails, SMS updates, or push notifications; fill out forms; contact us; participate in promotions, surveys, giveaways, or events; apply for employment or partnership opportunities; interact with us on social media; and use our branded mobile application (collectively, the “Services”).
The information we may collect includes: name, email address, phone number, mailing address, date of birth, payment and billing information, account login credentials, purchase and booking history, and preferences and communications.
Certain Services may require or allow you to voluntarily provide health, wellness, or fitness-related information, including: pregnancy status, injuries or physical limitations, wellness preferences, fitness goals, emergency information, and other health-related information you choose to disclose.
We use this information solely to provide safer and more personalized Services, accommodate requests, support your wellness experience, and maintain studio safety.
We do not use health-related information for unauthorized marketing purposes.
1.1. Payment Information
Payments made through our Services are processed through trusted third-party payment providers, including Stripe and integrated booking or membership platforms, including Mariana Tek, who may collect billing address, credit/debit card information, and transaction details. Your payment information is governed by the applicable third-party’s privacy policy.
Nova Glow does not directly store complete credit card numbers or sensitive payment authentication information on our servers.
1.2. Automatically Collected InformatioN
When you visit our website, mobile application, or use our digital Services, we may automatically collect: IP address, browser type, device type, operating system, website activity, app usage activity, referring websites, pages visited, time spent on pages. approximate location information, mobile device identifiers, and cookies and tracking data. This type of information is commonly referred to as “Traffic Data” or “Usage Data.”
2. Cookies & Tracking Technologies
We use cookies, pixels, analytics tools, and similar technologies to operate and improve our website and mobile application, remember preferences, analyze website traffic and performance, personalize your experience, support marketing and advertising efforts, and measure the effectiveness of campaigns. In doing so, we may use essential cookies, functional cookies, analytics cookies, and advertising or targeting cookies.
You may adjust your browser settings to reject certain cookies; however, portions of the website or app may not function properly if cookies are disabled.
We may also use pixels, web beacons, remarketing tools, retargeting technologies, and social media advertising technologies.
Some third-party services may collect information about your online activities across websites and devices
3. Mobile Application Features
If you use the Nova Glow mobile application, we may collect additional information related to your device and app usage, including mobile device identifiers, operating system information, push notification preferences, app usage analytics, session activity, and general location information (if enabled). You may manage certain permissions, including push notifications and location settings, through your mobile device settings.
4. How We Use Your Information
We may use your information to:
Provide and manage memberships, bookings, and purchases
Process transactions and payments
Personalize and elevate your Nova Glow experience
Communicate regarding bookings, waitlists, memberships, and customer support
Send confirmations, reminders, and operational updates
Send marketing communications and promotions
Improve our Services, website, offerings, and customer experience
Conduct analytics and performance tracking
Maintain safety, security, and fraud prevention
Enforce our Terms, policies, and agreements
Comply with legal obligations
These uses are consistent with industry privacy practices.
5. SMS & Text Messaging
By providing your phone number and opting in, you consent to receive text messages from Nova Glow Studio, LLC.These messages may include: booking confirmations and reminders, waitlist notifications, account updates, promotional offers, event announcements, and studio news and marketing communications.
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying:
STOP to unsubscribe
HELP for assistance
Consent to receive text messages is not a condition of purchase.
Nova Glow does not sell, rent, or share your mobile phone number, SMS opt-in information, or text messaging consent data with third parties or affiliates for their own marketing or promotional purposes.
SMS opt-in data, consent records, and related messaging information may be shared only with service providers that assist Nova Glow in delivering text messages and related communications on our behalf. Such information is not shared for third-party marketing purposes.
6. Marketing Communications & Push Notifications
You may receive email, SMS, or push notification communications regarding memberships, studio updates, promotions, events, wellness offerings, and new products and services.
If you use our mobile application, we may send push notifications related to bookings, account activity, studio updates, promotions, or wellness offerings. You may disable push notifications through your device settings at any time.
You may opt out of promotional communications by clicking the unsubscribe link in emails, replying STOP to SMS messages, adjusting app notification settings, or contacting us directly. Please note that you may still receive transactional or account-related communications.
7. Social Media & User Content
Nova Glow Studio may repost, share, or feature content in which you tag, mention, or otherwise engage with our brand or studio on social media. Please do not share information publicly that you would not want others to view.
If you would like content removed, please contact us and we will reasonably accommodate requests where appropriate.
8. How We Share Information
We do not sell your personal information. We may, however, share information in the following limited circumstances:
8.1. Service Providers
We may share information with trusted third-party vendors who assist us with:
Booking, scheduling, CRM, and membership management platforms
Payment processors
Website hosting
Email and SMS communications
Analytics
Advertising and marketing
Cloud storage
Customer support
IT and security services
These providers may access information only as necessary to perform services on our behalf.
8.2. Business Transfers
If Nova Glow is involved in a merger, acquisition, restructuring, financing, or sale of assets, your information may be transferred as part of that transaction.
8.3. Legal Compliance & Protection
We may disclose information to comply with laws or legal obligations; to respond to subpoenas or lawful requests; to protect our rights, property, safety, or users; or to investigate fraud, misuse, or security concerns.
8.4. Aggregated & Deidentified Information
We may aggregate or deidentify information so that it can no longer reasonably identify an individual. We may use this information for analytics, operational improvements, research, and business purposes.
9. Analytics & Advertising
We may use third-party analytics and advertising providers, including but not limited to, Google Analytics, Meta advertising tools, and retargeting and remarketing platforms.
These services may use cookies and tracking technologies to measure website and app usage, analyze marketing effectiveness, deliver personalized advertisements, and create audience insights.
You may adjust advertising preferences through your browser settings or platform privacy settings.
10. Data Retention
We retain personal information only as long as reasonably necessary to:
Provide Services
Maintain your account
Comply with legal obligations
Resolve disputes
Enforce agreements
Maintain business records
Retention periods may vary depending on the nature of the information and applicable legal requirements.
11. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information. These safeguards may include, but are not limited to, encrypted payment processing, secure hosting environments, password-protected systems, access restrictions, and SSL encryption technologies. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12. Third-Party Links & Services
Our website, mobile application, or Services may contain links to third-party websites, booking platforms, payment providers, social media platforms, or services not operated by Nova Glow. We are not responsible for the privacy practices, data practices, or content of third-party websites or services.
13. Children’s Privacy
Our Services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13 without parental consent.
Minors may only participate in Services with prior written parental or guardian consent.
14. Your Privacy Rights
You may contact us to request access to, correction of, or deletion of certain personal information we maintain about you, or to inquire about our privacy practices.
To submit a privacy-related request, please contact us at: privacy@novaglowstudios.com
with the subject line: Privacy Rights Request
We may need to verify your identity before responding or fulfilling certain requests. Nova Glow will review and respond to privacy-related requests in accordance with applicable law and our business practices.
15. Accessibility
Nova Glow Studio strives to make our website, mobile application, and policies accessible to all individuals, including those with disabilities. If you need this Privacy Policy in an alternative format, please contact us.
16. Changes to This Privacy Polic
We may update this Privacy Policy periodically. Changes will become effective upon posting the revised version with an updated “Last Updated” date. Your continued use of the Services after changes are posted constitutes your acceptance of the revised Privacy Policy
17. Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
Nova Glow Studio, LLC
19865 Mainstreet, Suite 110
Parker, Colorado 80138